CUSTOMER TERMS AND CONDITIONS
Please open and check the product in front of courier staff.
Xcentric Services will not take any responsibility if the package is empty or damaged afterwards.

We only deliver via top courier companies of Pakistan such as DHL, TCS, Leopards and Call Courier.

It might take 1-5 business days to reach shippment depending on the size and weight of the product. Usually items heavier than 5KG's Laptops, Desktops, servers, tablets, gaming stations, Large Printers, Desktop computers, Projector Screens, take more days. Some items are not available for COD, we take 50% advance to confirm orders for COD.

For licenses :

• All payments are quoted in USD or PKR.
• All payments shall be made subject to the deduction of Withholding Tax and any other deductions required such as GST, VAT , etc.
• All payments to be made by law and pursuant to the Government policy. If sales tax (services tax) is payable on a taxable supply made under, by reference to or in connection with this Agreement, the amount of tax payable in respect of that supply must be paid as an additional consideration by customer. No additional amount is payable until customer has received a sales tax invoice from Xcentric.
• Client will buy additional licenses (if required) to remain compliant as this is sole responsibility of client.
• All Servers, SQL and OS licenses will be the responsibility of client.
• Licenses will be renewed within 2-3 days from the date of the order, along with advance payment.
• To the full extent allowed by Law, Xcentric Services, excludes itself for any incidental, Consequential, Indirect, Special or Punitive damages of any kind or for loss of any revenues or profits, loss of business or loss of Information or Data or other financial losses arising out of or in connection with the sale, maintenance, use, performance, failure or interruption of the product or solution implemented.
• Order Cancellation/Amendment: Xcentric Services, does not encourage the cancellation/amendment of orders once received, but in exceptional cases if the customer wants to either amend / cancel the order in part or full, the following should be noted:
• In case the customer wants to cancel / amend the order in part or full within 7 days from date of order, the same shall be communicated in writing.
• The customer shall be liable to bear an Order Cancellation Fee of 25% of the value of the Order
• All goods which are ready for shipment within 10 days from date of request of cancellation (in part or full) from the OEMs factory/supplier/distributor will not be cancelled and the customer will have to accept the delivery of the same.

PRICE MATCHING POLICY

• Xcentric Services works hard to bring you low prices.
• If you find that a product you are about to purchase is expensive than market then we have a price matching policy.
• Price matching is only applicable to identical conditions of sale, and excludes CDs and DVDs. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece) and not be typographical error.
• All we need is the name and number of the store where you found it cheaper, and then feel free to contact us.